Responsive Support
Network problems solved. Fast.
Our on-demand IT support can supplement your IT department. It also allows smaller businesses to leverage professional IT skills and services without making a considerable investment in human resources.
24×7 help desk.
Working from our state-of-the-art Managed Services Operations Center (MSOC), Ricoh experts detect and eradicate malicious code and other threats before they disrupt your network. Our experts also take your calls, provide phone-based support, or arrange remote or on-site service by one of our over 1,500 certified technical engineers.
Network support
We offer around-the clock support with nationwide coverage for any size organization for any network issue—from frequent crashes to complex application integration. With Ricoh Network Support Services, you have a single source for all your needs—from network maintenance to printer service to document management. Whether you are a startup company that needs a network built from scratch, or a successful organization looking to improve network performance, Ricoh can deliver a customized yet cost effective solution.
Desktop support
On-site technical support is expensive — and not always timely. Remote maintenance services from Ricoh enable you to resolve common IT service problems without on-site help. We establish a secure, encrypted tunnel to your network, allowing us to analyze servers or PCs and perform repairs in minutes. This tunnel is firewall and proxy-friendly, and requires no configuration on your end—thus assuring that your network’s integrity is not compromised. This remote control solution is the same one used by a majority of Fortune 1000 IT organizations.
Teknoforce Labor Support Plans
If you’re being asked to support more users and larger networks with smaller budgets and fewer IT staff, our Labor Support Program offers eight affordable options that reduce your total cost of ownership and deliver the extra IT help you need—exactly when and where you need it. Combine remote Help Desk (which solves 76% of all issues) with on-site support to resolve those problems that require hands-on maintenance. Our technicians receive alerts via e- mail, travel to your facility and resolve the issue—an ideal situation for errors that occur overnight. Our experts can perform a wide variety of IT services, from PC maintenance to security analysis to network design, installation, and configuration. Whether you manage an IT department or own a small business, Teknoforce Labor Support Plans are a cost-effective choice.
Other Network Services provided by Teknoforce include:
Server configuration. Configuring servers is a time-consuming and complex task that our teams can easily and quickly handle.
Server administration. Offloading server administration to Ricoh lets your IT department focus on more mission-critical tasks.
Project fulfillment. To help keep your IT initiatives on time and on budget, let Ricoh certified engineers assist with your project migration and implementation.
Ricoh has the experience and expertise to resolve a wide range of IT problems. To learn more, download our brochure or contact us at 1-800-551-3087.
